Terms of Service

1. Agreement to Terms & End User License Agreement (EULA)

These Terms and Conditions and End User License Agreement ("Terms" or "EULA") constitute a legally binding contract between Intexting ("Intexting", "we", "us", or "our") and the individual or legal entity ("Customer", "User", "you") registering for, accessing, or utilizing our marketing website at intexting.com, our cloud documentation software at app.intexting.com, and our mobile applications (including the Intexting iOS application distributed via the Apple App Store) (collectively, the "Service").

For users downloading or accessing our iOS mobile application, these Terms incorporate and supplement the standard Apple Licensed Application End User License Agreement ("Standard EULA") published by Apple Inc. at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. In the event of any conflict between these Terms and Apple's Standard EULA, these Terms shall govern to the fullest extent permitted by applicable law.

By creating an account, subscribing to a plan, downloading the mobile application, or uploading content, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a corporation, partnership, or government agency, you warrant that you possess full legal authority to bind that entity.

2. Eligibility & Account Responsibilities

• Age Requirement: You must be at least 18 years of age or the age of legal majority in your jurisdiction to use Intexting.
• Accurate Registration: You agree to provide true, accurate, and current information when creating an account on app.intexting.com and to keep your credentials updated.
• Credential Security: You are solely responsible for maintaining the confidentiality of your authentication credentials (including email, passwords, and API keys). You must promptly notify Intexting of any security breach or unauthorized access to your account.

3. Description of Service

Intexting is an AI-powered documentation and meeting transcription workspace that converts multi-modal inputs into polished, structured executive records. Key platform capabilities include:

• 5 Multi-Modal Capture Modes:
  1. Audio Speech to Text: Processing MP3, WAV, M4A, FLAC, and AAC files with speaker identification and sentence timestamps.
  2. Live Speech & Dictation: Real-time microphone capture in the web browser with pause and resume controls.
  3. YouTube & Video to Text: Extracting audio from public URLs or uploaded MP4/MOV videos with SRT/VTT subtitle generation.
  4. Image to Text (OCR): Digitizing printed paper documents, whiteboard sketches, and receipts into editable text.
  5. PDF to Text & Extraction: Multi-page PDF text and table processing with executive summarization.
• 6 Executive Document Formats: Generating formatted Minutes of Meeting (MoM), Client Meeting Reports, Interview Assessment Reports, Legal Case Reports, Field Visit & Safety Audit Reports, and Media Articles.
• Multi-Format Exports: Exporting generated records into Microsoft Word (.docx), Adobe PDF (.pdf), Microsoft Excel (.xlsx with timecodes), Text (.txt), and Subtitles (.srt, .vtt).

4. Customer Data Ownership

Intexting does not claim ownership or licensing rights over your content. You grant Intexting only the limited, non-exclusive license strictly necessary to execute the technical processing required to transcribe, diarize, synthesize, format, and deliver your requested documents back to your account.

5. Zero AI Model Training Covenant

Intexting expressly covenants that it does not, and will not:

• Use Customer Data (including voice recordings, transcripts, summaries, or meeting minutes) to train, retrain, improve, or evaluate public machine learning models or third-party artificial intelligence engines;
• Retain or license Customer Data to third-party artificial intelligence research laboratories;
• Expose Customer Data across multi-tenant boundaries.

6. Recording Consent & Legal Compliance Warranties

The legality of recording in-person conversations, telephone discussions, and virtual meetings is strictly governed by regional, state, and international wiretapping and privacy statutes.

Affirmative Customer Warranty: You explicitly represent, warrant, and covenant that:

• You have verified the applicable recording laws in your jurisdiction (including whether "one-party consent" or "all-party/two-party consent" applies);
• You have provided proper legal notice and obtained all legally required affirmative consents from all meeting attendees and participants before recording audio or submitting media to Intexting;
• You will not use Intexting for unlawful eavesdropping, clandestine surveillance, or prohibited wiretapping.

Intexting explicitly disclaims all liability resulting from your failure to obtain required participant consents, and you agree to fully indemnify Intexting for any third-party claims or regulatory penalties arising therefrom.

7. Subscriptions, In-App Purchases & Auto-Renewal (EULA)

Intexting provides both free access tiers and premium auto-renewable subscription tiers that unlock expanded transcription limits, executive document synthesis formats, and high-performance AI quotas.

7.1 Auto-Renewable Subscription Plans (Apple App Store & In-App Purchases)

For subscriptions purchased through the Intexting iOS application via Apple In-App Purchase, the following auto-renewable subscription options are offered:

• Starter Plan (Monthly): Recurring monthly billing cycle with dedicated monthly transcription minutes and AI word quotas.
• Pro Plan (Monthly): Recurring monthly billing cycle with expanded minutes, YouTube video transcription, and multi-format document synthesis.
• Teams Plan (Monthly): Recurring monthly billing cycle with team transcription minutes, shared workspace, and priority processing.
• Starter Plan Year (Annual): Recurring 12-month billing cycle offering discounted annual pricing for the Starter Plan tier.
• Pro Plan Year (Annual): Recurring 12-month billing cycle offering discounted annual pricing for the Pro Plan tier.
• Teams Plan Year (Annual): Recurring 12-month billing cycle offering discounted annual pricing for the Teams Plan tier.

7.2 Payment, Auto-Renewal & Billing Terms

• Payment Authorization: Payment will be charged to your Apple ID / iTunes Account immediately upon confirmation of purchase.
• Automatic Renewal: Subscriptions automatically renew for the same tier and duration (monthly or annually) unless auto-renew is turned off at least 24 hours before the end of the current active billing period.
• Renewal Charge Timing: Your Apple ID account will be charged for renewal within 24 hours prior to the conclusion of the current billing cycle at the prevailing subscription price.
• Managing & Canceling Subscriptions: You can manage your subscriptions, change tiers, or turn off auto-renewal at any time by accessing your Apple ID Account Settings on your iPhone or iPad (Settings > [Your Apple ID Name] > Subscriptions), or directly within the Apple App Store account settings. Cancellation takes effect at the end of the current prepaid billing period.
• Free Trial Terms (Where Offered): If a free trial period is offered, any unused portion of the free trial will be forfeited when you purchase a subscription to that plan tier, where applicable.
• In-App Purchase Refunds: All payments and refunds for purchases made through Apple In-App Purchase are processed directly by Apple Inc. in accordance with Apple Media Services Terms. Refund requests can be submitted to Apple at https://reportaproblem.apple.com.

7.3 Web-Based Subscriptions & Direct Billing

For subscriptions initiated directly on our website or cloud platform (intexting.com and app.intexting.com):

• Subscriptions are billed on a recurring monthly or annual basis via authorized PCI-DSS Level 1 payment processors (e.g., Stripe or Razorpay).
• You may cancel web-based subscriptions at any time via your account settings dashboard on app.intexting.com. Your cancellation will take effect at the conclusion of your current prepaid billing cycle.
• Due to immediate cloud compute and AI model inference resources consumed upon transcription, direct web subscription fees are non-refundable except where mandated by applicable consumer protection laws.

7.4 Usage Quotas & Reset Lifecycle

• Each subscription tier includes defined allocations for monthly audio transcription minutes, YouTube minutes, and AI word synthesis as described on our pricing page.
• Quotas reset at the start of each recurring billing period and do not roll over to subsequent billing cycles.

7.5 Mobile Application License & Apple Standard EULA

Your license to use the Intexting iOS application is a non-transferable, non-exclusive license to use the application on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions. This agreement incorporates Apple's Standard Licensed Application End User License Agreement (Apple Standard EULA).

8. Acceptable Use Policy

You agree not to use the Service, or permit any third party to use the Service, to:

• Upload audio, video, or documents containing content that is illegal, defamatory, obscene, harassing, threatening, or infringing upon third-party intellectual property or privacy rights;
• Upload malicious code, viruses, Trojan horses, or corrupted files designed to disrupt the operation of Intexting or its cloud infrastructure;
• Reverse-engineer, decompile, disassemble, or derive the source code, models, or algorithms of the Intexting platform;
• Scrape, crawl, or programmatically extract data from Intexting without prior express written authorization;
• Bypass security controls, authentication tokens, rate limits, or account quota protections;
• Resell, sublicense, or operate a commercial white-label bureau based on Intexting without a separate enterprise partnership agreement.

9. Public Sharing & Access Links

Intexting allows you to generate cryptographically tokenized public links for sharing transcripts and document recaps:

• You are solely responsible for determining with whom you share these links;
• Anyone in possession of a valid public link will be granted read-only access to view the shared session and audio player;
• You have the right to revoke, deactivate, or delete shared links at any time directly through your dashboard. Intexting reserves the right to disable public links that violate our Acceptable Use Policy.

10. AI Output & Accuracy Disclaimer

Intexting leverages advanced artificial intelligence and speech recognition models with industry-leading precision. However, AI-generated outputs are inherently probabilistic:

• Productivity Drafts: Transcripts, summaries, action items, and synthesized reports are provided as advanced productivity drafts intended to augment professional workflows.
• Human-in-the-Loop Review: We strongly advise that you review all generated Minutes of Meeting, Legal Case Reports, and Field Visit Audits before formal corporate execution, government submission, or court filing.
• No Legal or Professional Advice: Intexting is a software documentation tool and does not provide legal, engineering, medical, or financial counsel.

11. Intellectual Property Rights

The Intexting brand name, logo, software architecture, web design, icons, documentation, and user interfaces are protected by copyright, trademark, and trade secret laws and remain the exclusive property of Intexting and its licensors. You may not copy, reproduce, or create derivative works of our software or brand assets.

12. Termination & Account Purge

• Termination by You: You may close your account at any time through your dashboard.
• Termination by Us: We reserve the right to suspend or terminate your account immediately if you materially breach these Terms, engage in fraudulent activity, or fail to satisfy payment obligations.
• Data Purge Policy: Upon account closure or termination, all stored recordings, transcripts, summaries, and generated documents will be permanently purged from our active systems within 30 calendar days. You are encouraged to export your desired documents (PDF, Word, Excel) prior to requesting account closure.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• Intexting and its affiliates, directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity.
• Intexting's total aggregate liability arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Intexting in the twelve (12) months preceding the incident giving rise to liability.

14. Indemnification

You agree to defend, indemnify, and hold harmless Intexting, its directors, officers, employees, and agents from and against all third-party claims, damages, liabilities, losses, costs, and legal fees arising out of or related to: (a) your violation of these Terms; (b) your failure to obtain required legal consents for audio or video recording; (c) your Customer Data infringing third-party intellectual property or privacy rights; or (d) your violation of applicable laws.

15. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Intexting operates, without regard to its conflict of law principles. The parties agree to first attempt in good faith to resolve any dispute through informal executive negotiation before initiating formal legal proceedings or binding arbitration.

16. Contact & Legal Notices

For contractual notices, enterprise service agreements, or questions regarding these Terms, please contact our legal team:

17. Apple App Store Custom End User License Agreement (EULA)

The following terms constitute the Custom End User License Agreement ("EULA") governing the Intexting mobile application distributed via the Apple App Store, and incorporate Apple's required Minimum Terms for Developer End-User License Agreements:

17.1 Apple Minimum Terms & Statutory Disclosures

• Acknowledgement: Intexting and you (the End-User) acknowledge that this EULA is concluded between Intexting and you only, and not with Apple Inc. Intexting, not Apple, is solely responsible for the Intexting application and the content thereof.
• Scope of License: The license granted to you for the Intexting application is limited to a non-transferable license to use the application on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
• Maintenance and Support: Intexting is solely responsible for providing any maintenance and support services with respect to the Intexting application as specified in this EULA or required by applicable law. Intexting and you acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Intexting application.
• Warranty: Intexting is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Intexting application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the application or subscription to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Intexting application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Intexting's sole responsibility.
• Product Claims: Intexting and you acknowledge that Intexting, not Apple, is responsible for addressing any claims of you or any third party relating to the Intexting application or your possession and/or use of the application, including: (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual Property Rights: Intexting and you acknowledge that, in the event of any third-party claim that the Intexting application or your possession and use of the application infringes that third party's intellectual property rights, Intexting, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• Legal Compliance: You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer Contact Information: For any questions, complaints, or claims with respect to the Intexting application, please direct inquiries to:
  Intexting Support
  Email: support@intexting.com
  Website: https://intexting.com
• Third-Party Terms of Agreement: You must comply with applicable third-party terms of agreement when using the Intexting application (e.g., your wireless data service agreement or network provider terms).
• Third-Party Beneficiary: Intexting and you acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this EULA, and that, upon your acceptance of the terms and conditions of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary thereof.