Follow these transparent steps to delete your account, remove your audio files, and erase your personal data from Intexting. You have complete ownership over your account lifecycle.
This Account Deletion Policy applies to the Intexting Mobile Application (available
on the Google Play Store) and the Intexting Web Application (hosted at
app.intexting.com), developed and operated by the Intexting Engineering & Data
Team.
We believe in strict data minimization and user sovereignty. When you decide to delete your account, we make the process immediate, permanent, and straightforward.
If you currently have access to your account, you can initiate self-service deletion in less than 30 seconds directly from your account settings:
Open the Intexting mobile app or navigate to app.intexting.com/login and log in using your registered email and password (or Google Sign-In).
Tap or click your user avatar in the top navigation bar and select Profile, or visit app.intexting.com/user/profile directly.
Scroll to the very bottom section of your profile settings page until you see the dedicated Delete Account card.
Click the red Delete Account button. An interactive confirmation modal will appear to prevent accidental clicks:
Click Yes, Delete. The system will immediately cancel any active recurring subscription, revoke your session tokens, clean up your files, and mark your account for permanent deletion.
If you have uninstalled the Intexting mobile app, lost access to your device, or cannot log in, you can submit an account and data deletion request directly below. We do not require you to reinstall the application to erase your data.
Enter your registered Intexting email address. This will generate a pre-formatted deletion request email to our Data Protection Team.
Or write directly to privacy@intexting.com with the subject "Intexting Account and Data Deletion Request".
When your deletion request is completed, the following data is permanently purged from our active databases and file storage clusters:
Under applicable global laws (such as GDPR Article 17(3)(b) and corporate taxation statutes), certain records must be preserved for strict compliance periods:
| Category of Data | Retention Period | Statutory Reason & Safeguards |
|---|---|---|
| Financial Invoices & Transaction IDs | Up to 7 years | Mandated by tax authorities, corporate accounting laws, and payment dispute defense. Payment card numbers are processed via certified PCI-DSS gateways (Razorpay/Stripe/PayPal) and are never stored by Intexting. |
| Security & Abuse Prevention Logs | Up to 90 days | Anonymized IP addresses, rate-limiting counters, and security audit entries retained to prevent distributed fraud and bot attacks, after which they are automatically rotated and purged. |
| Proof of Deletion Request | 3 years | A hashed record of the deletion timestamp and confirmation email to demonstrate compliance to data protection regulators upon audit. |
When you delete your account:
| Stage | Timeline | Status & System Action |
|---|---|---|
| Immediate Invalidation | Real-time (0 seconds) | All active sessions are terminated. Account is soft-deleted and inaccessible to anyone. Active subscriptions stopped. |
| File Storage Scrubbing | Within 24 to 72 hours | Uploaded audio files, exported documents, and user profile media are purged from cloud storage buckets. |
| Full Database & Backup Rotation | Up to 30 calendar days | All relational database records are permanently deleted, and automated rolling disaster-recovery backups are overwritten and expunged. |
If you have questions regarding your account deletion, experience any difficulties, or need assistance verifying your identity for a manual deletion request, please reach out to our team:
